SNOW LIMITS SKI SCHOOL LTD – TERMS AND CONDITIONS
Thank you for your booking with Snow Limits Ski School. We pride ourselves on providing a professional but friendly service and we hope you have an excellent experience with us this year and hope to see you in future years!
Our Terms and Conditions (T&C) below are set out and governed by English law. If you have any queries at all on our T&C please don’t hesitate to contact us. Once the booking is made the Client agrees to the following T&C.
BOOKING TERMS
Once a booking is made with Snow Limits Ski School a 50% deposit of the full amount on the invoice is required up on booking and the remaining 50% payment is required to be settled six weeks prior to the lessons commencing.
CANCELLATIONS
Should the client wish to cancel a booking, we require this to be applied for in writing via email (hello@snowlimitsskischool). The cancellation and refund terms are as follows:
12 weeks notice before the booked session – 100% of the deposit paid
6 weeks notice needed before the booked session – 50% of the deposit paid
Once full payment is made 6 weeks prior to the lessons commencing the lessons are non-refundable.
GROUP LESSONS
Our 2 hour children’s and adult group lessons require a minimum of 3 people to run. Where this minimum is not met, reduced number of lessons; alternative lessons or refund will be available.
Our 4 hour children’s and adult group lessons require a minimum of 4 people to run. Where this minimum is not met, reduced number of lessons; alternative lessons or refund will be available.
Children’s Group lessons have a maximum of 8 booked places. On occasion, the maximum number may increase if the ability of a child in one group suits another group better than the group they are in. In this situation this would therefore, mean another group number will go down.
REFUNDS
Refunds are not available where lessons have been missed due to; Client late arrival, client Illness, client accident, mountain closure, adverse weather conditions, mechanical failure, or for any other cause outside the control of Snow Limits Ski School. If you require a letter for insurance purposes please contact us and we will be happy to provide this for you.
Snow Limits Ski School reserves the right to cancel a lesson where reasonably necessary. In this instance an alternative lesson or refund will be available.
It is the Client’s responsibility to arrange appropriate insurance to cover any activity undertaken during a Snow Limits Ski School session. Snow Limits Ski School does not provide insurance for any Client or third party.
OTHER MATTERS
On matters of safety during the session the decision of Snow Limits Ski School’s instructor should be respected and is final. Clients should ensure they are fit and appropriately attired for physical activity in a mountain environment.
Snow Limits Ski School excludes all liability, to the extent permitted by law, for any injury or loss suffered during a Snow Limits Ski School session.
The Snow Limits Ski School instructor will wait a maximum of 20 minutes from the session start time, at the arranged meeting point, unless notified by the Client in advance.
Having the appropriate lift pass is the responsibility of the Client and is not included in the session price.
COMMENTS / COMPLAINTS
Any complaint should be made known verbally to Snow Limits Ski School immediately and in writing within seven days of the incident. Snow Limits Ski School will endeavour to resolve such complaints to the satisfaction of any aggrieved party.
DATA / PRIVACY
Snow Limits Ski School will not store customer financial details (credit or debit card numbers).
Snow Limits Ski School will retain your details you provide upon booking for future newsletters and offers from time to time. Please get in touch to inform us if you would not like us to retain these details and we will remove you from our contact list. We will store these details in line with our Privacy Policy.
VIDEO FOOTAGE / PHOTOS
From time to time Snow Limits Ski School takes footage of clients in our lessons using video and photos, we often send this on to you as a keepsake. We may use this footage in our marketing material or on our website. Please let us know by email to hello@snowlimitsskischool.com should you wish for Snow Limits Ski School not to use any photos/videos taken of you or your children for this purpose.
Updated 10/06/2018